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Communication  ~ Agreement Creation  ~Values  ~ Listening Skills ~ Acknowledgment ~  Boundaries  ~ Understanding ~ Assertive Behaviour

Einstein’s Three Rules of Work
Out of clutter,  find simplicity
From discord find harmony
In the middle of difficulty lies opportunity

What is it that you want in your workplace?

“The optimist proclaims that we live in the best of all possible worlds,
and the pessimist fears this is true.” 
James Branch Cabell  “The Silver Stallion”

The importance I believe,  is in seeing both sides. Good communication enhances an organisation such that the pessimist may become aware of the things to value in the workplace and the optimist may become aware of  the value in looking at what can be done to create an even better workplace.  
In an atmosphere of safety and relaxation there is the opportunity to open the mind to creative and practical ideas as well as enthusiastic participation. Recognition and a sense of appreciation can greatly assist in this process.

“Silence is an argument carried out by other means.”   When staff or team members are dissatisfied; and uncomfortable speaking about it for fear of losing their position, being reprimanded, or not being heard, they come up with alternate ways of letting off steam and may (consciously or unconsciously) express their frustration indirectly. 
A staff retreat or seminar designed to meet  your needs may be a next best step if one or more of the following situations are  familiar in your business;   people late for meetings...  small careless mistakes...  tension in the air when you walk in a room... excessive sick time ... whispered confidences... barbed remarks... unexplained feuds... old allies no longer speaking to each other?  A  communication model  familiar to all can be the basis for working together to find solutions.

“Honest disagreement is often a good sign of progress.” 

Conflict is a natural part of the human process. Acquire the tools with which to work  when conflicts arise.   With clear and open communication it is possible to minimise defensiveness and hostility and prevent conflicts from escalating. Learn key communication skills which will be helpful in resolving issues, reaching positive solutions, and creating harmony in the workplace. Understanding leads to resolution. 

“In the middle of difficulty lies opportunity.”         
Albert Einstein

Improve team relationships . Conflict can have devastating effects on morale and  productivity or conversely  “conflict can be healthy.”  Issues not dealt with create covert disintegration of organisations whereas, teams working together to resolve issues become stronger, more productive, and reach solutions that are mutually beneficial. When lines of communication are open and boundaries are respected; people talk to, not about, each other.

“Not everything that is faced can be changed, but nothing can be changed until it is faced.”
James Baldwin

“Some people are more comfortable with old problems than new solutions.”

The way changes are presented can have an effect on the way they are received.  
A look at the different personality styles on your team could assist in getting ideas across and having them more readily accepted.  Each style makes a contribution. The benefit for the team is knowing, not only their individual importance as a part of the whole, but how best to work with diverse staff members to achieve maximum results.

“When people talk, listen completely. Most people never listen.”  
Ernest Hemingway

In my experience many of us have never learned or been taught how to listen. Listening skills are critical to communication. A series of experiential exercises assist in learning not only how to listen but what may be missing in the way you give out information.

“The true spirit of conversation consists in building on another man’s
observation, not overturning it.”
Edward Bulwer-Lytton

“A new idea is delicate. It can be killed by a sneer or a yawn; it can be stabbed to death by a joke or worried to death by a frown on the right person’s brow.”
Charles Brower

A new idea can also flourish in the right surroundings.  Learn the effects of curiosity and being present in communication.  

“Humanity has advanced, not because it has been sober, responsible, and
cautious, but because it has been playful, rebellious, and immature.” 
Tom Robbins

Work is most important but it need not be serious to be successful. I imagine if  you think of the times in life when you have been most inspired, most enthusiastic, and possibly most productive they have more than likely been when you were in a playful or relaxed state and willing to take risks.  The mind of the child is creative and filled with wonder. The trick is in allowing yourself to play in that place in your
imagination and then put that genius to effective use. Through relaxation and a vision  for the future; it is possible to create an  even more productive, harmonious, and  solid team.

There is a saying among prospectors: “Go looking for one thing,  and that’s all you’ll find.”
Robert Flaherty 

When people feel safe expressing their ideas there is no end to the freshness, creativity, and enthusiasm that can be generated. With common values and vision,  and a team working together the results are harmony, productivity and success. Often, effective communication can be instrumental in encouraging this  type of teamwork. When employees are aware ahead of time or involved in the decision making process and understand the benefits,  they are generally more receptive to change and committed to it’s implementation. 

“A candle loses nothing by lighting another candle.”
Father James Keller (1900-1977) 

Assertiveness, harmony, and self confidence are the result of learning and using these skills. Arrange a meeting to discuss the benefits of a retreat, seminar, or workshop designed specifically to meet your business or departmental needs by contacting
Marlyn Farrell 
(250) 652-4077