Communication ~ Agreement Creation ~Values ~ Listening Skills ~ Acknowledgment ~ Boundaries ~ Understanding ~ Assertive Behaviour
Einstein’s Three Rules of Work
What is it that you want in your workplace?
“The optimist proclaims that we live in the
best of all possible worlds,
The importance I believe, is in seeing both
sides. Good communication enhances an organisation such that the pessimist
may become aware of the things to value in the workplace and the optimist
may become aware of the value in looking at what can be done to create
an even better workplace.
“Silence is an argument carried out by other means.”
When staff or team members are dissatisfied; and uncomfortable speaking
about it for fear of losing their position, being reprimanded, or not being
heard, they come up with alternate ways of letting off steam and may (consciously
or unconsciously) express their frustration indirectly.
“Honest disagreement is often a good sign of
Conflict is a natural part of the human process. Acquire the tools with which to work when conflicts arise. With clear and open communication it is possible to minimise defensiveness and hostility and prevent conflicts from escalating. Learn key communication skills which will be helpful in resolving issues, reaching positive solutions, and creating harmony in the workplace. Understanding leads to resolution.
“In the middle of difficulty lies opportunity.”
Improve team relationships . Conflict can have devastating effects on morale and productivity or conversely “conflict can be healthy.” Issues not dealt with create covert disintegration of organisations whereas, teams working together to resolve issues become stronger, more productive, and reach solutions that are mutually beneficial. When lines of communication are open and boundaries are respected; people talk to, not about, each other.
“Not everything that is faced can be changed,
but nothing can be changed until it is faced.”
“Some people are more comfortable with old
problems than new solutions.”
The way changes are presented can have an effect
on the way they are received.
“When people talk, listen completely. Most
people never listen.”
In my experience many of us have never learned or been taught how to listen. Listening skills are critical to communication. A series of experiential exercises assist in learning not only how to listen but what may be missing in the way you give out information.
“The true spirit of conversation consists in
building on another man’s
“A new idea is delicate. It can be killed by
a sneer or a yawn; it can be stabbed to death by a joke or worried to death
by a frown on the right person’s brow.”
A new idea can also flourish in the right surroundings. Learn the effects of curiosity and being present in communication.
“Humanity has advanced, not because it has
been sober, responsible, and
Work is most important but it need not be serious
to be successful. I imagine if you think of the times in life when
you have been most inspired, most enthusiastic, and possibly most productive
they have more than likely been when you were in a playful or relaxed state
and willing to take risks. The mind of the child is creative and
filled with wonder. The trick is in allowing yourself to play in that place
There is a saying among prospectors: “Go looking
for one thing, and that’s all you’ll find.”
When people feel safe expressing their ideas there is no end to the freshness, creativity, and enthusiasm that can be generated. With common values and vision, and a team working together the results are harmony, productivity and success. Often, effective communication can be instrumental in encouraging this type of teamwork. When employees are aware ahead of time or involved in the decision making process and understand the benefits, they are generally more receptive to change and committed to it’s implementation.
“A candle loses nothing by lighting another
Assertiveness, harmony, and self confidence are
the result of learning and using these skills. Arrange a meeting to discuss
the benefits of a retreat, seminar, or workshop designed specifically to
meet your business or departmental needs by contacting